AGB/Terms & Conditions

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COMPANIES

Course duration
A course can be for a fixed duration or open-ended. It is entirely up to the client and us to decide on the duration.

Cancellation of lessons
Cancellation of a lesson will be accepted up to 17.00h the previous day.

Cancellation of a lesson on the day of the lesson will have to be paid for if a mutually acceptable alternative day/time cannot be agreed upon.

Cancellation of a course
If the client intends to cancel a course, then 4 weeks notice should be given for courses with or without a contract, or alternatively, two weeks only can be paid for in lieu of notice.

Cancellation of a seminar or intensive course - companies, Behörden and individual tuition
If the client wishes to cancel, then due to the large amount of preparation work and other costs, 75% of the prepaid fee will be withheld.

Payment terms
Payment normally to be made within two weeks from submission of an end-of-month invoice. Please advise us of any exceptional circumstances which might delay payment.







PRIVATE CLIENTS

Course duration
A course can be for a fixed duration or open-ended. It is entirely up to the client and us to decide on the duration.

Cancellation of lessons

Evening lessons:
Cancellation of an evening lesson will be accepted up to 1200h on the day of the lesson.

Morning or afternoon lessons:
Notice of cancellation must be given by 18.00h the previous day.

Saturday or Sunday lessons
You can cancel a prearranged weekend lesson at any time but it will be charged for irrespective of when it is cancelled.

Payment of cancelled lessons:
Cancellation of lessons after the deadline must be paid for.

If a lesson is arranged for Saturday or Sunday, then this must be paid for, irrespective of when it is cancelled!

If the client persistently cancels lessons (more than once per month), then the agreed lesson will have to be paid for irrespective of when it is cancelled.

Payment terms
On agreeing to take lessons, whether on fixed days or ad hoc, four lessons must be paid for in advance. That is, TELS will always hold payment for four lessons in reserve. This will be repaid to you according to our cancellation terms. Lessons actually taken during a month will be invoiced separately at the end of the month.

Cancellation of tuition
Cancellation of tuition is by mutual agreement with a notice period of two weeks. The four lessons advance payment will be used for the final two lessons and the remaining balance will be returned to you. Termination without two weeks' notice forfeits two lessons of your advance payment.

GENERAL

Intellectual property
Many of our handout pages are our own original work and as such are copyright, and must not be reproduced in any form or used without express permission in writing. Please contact us if you wish to use any of our documents.

Applicable Legal Jurisdiction
Place of fulfillment and place of jurisdiction for all of TELS affairs in Germany is Hamburg, Germany. All complaints against TELS will be heard at the Hamburg courts

date: March 2018